Return & Refund Policy

 

Return & Refund Policy

Thank you for shopping at Lucky Grabs! Your satisfaction is our priority. Please read our return and refund policy carefully to understand how we handle returns, exchanges, and refunds.

📦 Return Eligibility

We accept returns within 14 days of the delivery date.

To be eligible for a return:

  • The item must be unused, unworn, and in the original packaging.

  • Tags, seals, and hygiene stickers (if any) must remain intact.

  • Proof of purchase (order number, receipt, or confirmation email) must be provided.

❌ Non-Returnable Items

Due to hygiene and safety reasons, the following items cannot be returned:

  • Beauty and skincare products that are opened or used

  • Makeup products

  • Undergarments and intimates

  • Sale or clearance items (unless defective)

  • Gift cards

🚚 Return Process

To initiate a return:

  1. Contact us at support@luckygrabs.ca within 14 days of receiving your order.

  2. Include your order number and reason for the return.

  3. Once approved, we will provide return instructions and the return shipping address.

Note: Customers are responsible for return shipping costs unless the item is defective or incorrect.

🔁 Exchanges

We offer exchanges for:

  • Incorrect items shipped

  • Defective or damaged items

If you wish to exchange, please email support@luckygrabs.ca with your order number and photos (if applicable). We will assist you promptly.

💳 Refunds

Once we receive and inspect your returned item:

  • We'll notify you of the approval or rejection of your refund.

  • If approved, a refund will be processed to your original payment method within 5–10 business days.

Note: Shipping fees are non-refundable, except in cases of our error (wrong or damaged item sent).

📮 Damaged or Wrong Items

If your item arrives damaged or incorrect:

  • Contact us at support@luckygrabs.ca within 48 hours of delivery.

  • Please include clear photos of the item and packaging.

We will send a replacement or issue a refund as per your preference.

📌 Late or Missing Refunds

If you haven’t received a refund:

  1. Check your bank account or contact your payment provider.

  2. If still unresolved, email us at support@luckygrabs.ca and we’ll look into it right away.

🇨🇦 Shipping in Canada Only

Currently, we only ship within Canada. Returns must also be shipped from a Canadian address.

💬 Contact Us

If you have any questions regarding our return and refund policy, feel free to contact our customer support at:

📧 support@luckygrabs.ca