Privacy Policy

Last updated: [Insert Date]

At Lucky Grabs, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from https://www.luckygrabs.com (the "Site").

We are committed to protecting your personal data and ensuring transparency in how we manage your information.

1. Information We Collect

When you visit our Site, we automatically collect certain information about your device, including:

• Your web browser

• IP address

• Time zone

• Cookies installed on your device

Additionally, as you browse the Site, we collect information about:

• The individual web pages or products you view

• What websites or search terms referred you to the Site

• Your interactions with the Site

We refer to this automatically collected information as Device Information.

We also collect Order Information when you make a purchase or attempt to purchase from us. This includes:

• Your name

• Billing address

• Shipping address

• Payment information (including credit card numbers, PayPal details, etc.)

• Email address

• Phone number

2. How We Use Your Information

We use your personal information to:

• Process your orders and fulfill purchases

• Communicate with you regarding your order or account

• Screen orders for potential fraud or risk

• Provide you with information or advertising related to our products or services

• Improve and optimize our website and customer experience

3. Sharing Your Personal Information

We do not sell or rent your personal information to third parties. However, we may share your information with third parties to help us use your personal information as described above. For example:

• Shopify – We use Shopify to power our online store. You can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy

• Third-party delivery services – Such as Canada Post or courier services, only to fulfill your order.

We may also share your personal information to comply with applicable laws and regulations or to respond to legal requests.

4. Your Rights

As a Canadian resident, you have the right to:

• Access the personal information we hold about you

• Request that your personal information be corrected, updated, or deleted

• Withdraw your consent at any time

To exercise these rights, please contact us at:
📧 support@luckygrabs.com

5. Data Retention

We retain your Order Information for our records unless and until you ask us to delete this information. We do this to comply with our legal obligations and resolve disputes.

6. Cookies

We use cookies to:

• Remember your login status

• Keep track of your shopping cart

• Understand how customers use our site

• Personalize content and ads

You can disable cookies in your browser settings. However, this may limit your ability to use some features of our website.

7. Third-Party Services

Some third-party services (e.g., payment gateways, analytics tools) may collect data in accordance with their own privacy policies. We recommend reading their policies to understand how your information is handled by them.

8. Security

We take reasonable precautions to protect your personal data. However, no method of transmission over the Internet is 100% secure. We use industry-standard measures such as SSL encryption to protect your data.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons.

Any changes will be posted on this page with an updated date.

10. Contact Us

For more information about our privacy practices, or if you have questions, please contact us at:
📧 support@luckygrabs.com